- Products
- SCU Series
- SMX Series
- BBH Products GmbH EN
- Support
- Product- & System support
- SMX Series
Product & system support
Commissioning & Commissioning support
- Configuration of the previously defined safety functionality
- Parametrisation of the application-specific safety parameters
- Final function test, archiving of parameters and handover to employees
- Assistance during commissioning (configuration, function test, etc.)
Telephone / email support
- Free telephone / email support during business hours
- Online support (by arrangement)
- Professional and experienced contact partners
Troubleshooting & troubleshooting on site
- Troubleshooting through on-site fault analysis
- Replacement or repair of defective components by experienced service technicians
- Troubleshooting including documenting the action taken (service report)
- Recommendations to avoid malfunctions
Repair service
- Fault analysis of the cause of the fault, repair and replacement of the defective components / assemblies
- Complete function test
- Repair findings with regard to defective assemblies
- Express repair (optional)
- Software update (optional)
- Detailed investigation of the causes of failure and information on preventive measures (optional)
- Installing an application-specific safety program (optional)
- SCU Series